Accidents & claims
What to do if you have an accident or a knock, how insurance repairs work and who to call.
Does your car need repairing after an incident?
Call us. We'll tell you how to report it, coordinate with your insurer and the loss adjuster and, if you need it, collect the car.
Practical guides
Everything you need to know, explained step by step.
What to do after a road accident
The steps, in order, to keep yourself safe, notify the right people and document the incident properly.
Read the guideHow to fill in the accident report form
Box by box: how to complete the Spanish accident report form without mistakes that could complicate your claim later.
Read the guideFree choice of repairer: your rights
Even when insurance pays, you decide where your car is repaired. Here is how to exercise that right step by step.
Read the guideVehicle loss assessment, explained
Who the loss adjuster is, what they check, how long it usually takes and what you can do if you disagree with their assessment.
Read the guideTotal loss: what it means and what you can do
When insurers write a car off, how the payout is worked out and what options you have with your vehicle.
Read the guideAssistance numbers
Towing and roadside assistance from the main insurers.
See numbers- Stay safeHi-vis vest, signal the vehicle and get off the road.
- If anyone is hurt, 112Don't move injured people unless they are in immediate danger.
- Report form and photosFill in the accident report form and photograph damage, plates and positions.
- Report it and call usNotify your insurer and tell us what happened.
We work with your insurance company
If your car has suffered an incident covered by your insurance, you don't have to be the go-between: we coordinate with your insurer and its loss adjuster so the repair is authorised and done properly.
It's one of the reasons many customers come to us: less paperwork, fewer phone calls and the car back the way it should be.
How we handle it- You choose the garageAs a rule you can take your car to the garage you prefer; we help you check what your policy says.
- We deal with the loss adjusterWe prepare the damage assessment and go through it with your insurer's loss adjuster.
- We collect and deliverIf it suits you better, we pick the car up and bring it back repaired.
- We keep you postedYou always know what stage the repair is at.
Shall we talk about your claim?
We'll advise you with no obligation.