Articles
What to do straight after an accident
27 January 2026The first minutes after an accident are stressful. Knowing the order of the steps helps you stay safe and makes sure the insurance works without surprises later.
ReadWhat the insurance loss adjuster does and how to prepare
25 November 2025The loss adjuster decides what gets repaired and how after a claim. Understanding their job helps you get a complete assessment and know what to do if you disagree.
ReadRepair or replace: how the decision is made in a damage assessment
15 October 2025When a part is damaged, sometimes it is repaired and sometimes it is replaced. Here are the technical, safety and cost factors behind that decision.
ReadWhat a total loss is and what your options are
6 May 2025An insurer writing your car off doesn’t always mean it can’t be repaired. We explain how the decision is made, what you get paid and what you can do.
ReadWhat an insurance excess is and when it pays off
15 October 2024Comprehensive cover with an excess is cheaper, but every claim costs you something. We explain how it works and how to decide whether it suits you.
ReadCan I choose my garage if the insurer sends me elsewhere?
27 February 2024After a claim, many insurers suggest one of their approved garages. In most cases you can choose another. We explain when, and what to check in your policy.
ReadHow a bodywork and paint workshop works with insurers, from claim to handover
28 November 2023When insurance pays for the repair, you, the workshop, the insurer and the loss adjuster are all involved. Here is the full journey of a claim and each party's role.
ReadHow to fill in the accident report form correctly
7 November 2023The Spanish accident report form is simple, but a couple of wrongly ticked boxes can change how liability is shared. We go through it section by section.
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